April 15th 2020

Looking after our pets during the Coronavirus Pandemic

Life at present is uncertain. Our working lives, our family lives, our wellbeing and for many, sadly, our health are being affected by the coronavirus pandemic. The same may also be true for our animals. With many of us working from home, our pets will be seeing more of us. For some that it is a joy, and others may feel their peaceful days have been disrupted (particularly for those families with younger children…it’s not only parents who will be keen to see the re-opening of schools and nurseries). 

Animal and Veterinary organisations are sharing lots of useful information to help us meet our animals needs during the crisis, including: 

What we need to consider as pet owners during the COVID-19 crisis

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What to think about when you are walking someone else’s dog

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What to look out for in terms of changes in your pet’s behaviour 

Click here to view the guidance (This guide was published online by the BVA, produced by Sarah Heath FRCVS, Daniel Mills FRCVS, Lorella Notari MRCVS, and Rachel Casey MRCVS, recognised specialists in behavioural medicine, for producing this guidance)

What if I need routine care such a vaccine boosters or flea/worm prescriptions

The BVA has produced a useful guide, which is regularly updated to answer many of the questions currently asked by owners. 
https://www.bva.co.uk/coronavirus/coronavirus-advice-for-animal-owners/

How can I check on my animals during lockdown to make sure they are fit and well? 

Many veterinary organisations are providing owner guidance on what to look for and how to check on our animals during lock down. Some great examples include:

What if my animal needs veterinary care during the coronavirus pandemic and lockdown?

Click here to read our COVID-19 blog 

June 4th 2021

Face Coverings and Visiting Your Vet

As the United Kingdom begins to move out of lockdown and businesses once again welcome people through their doors, we examine what our new normal is. COVID-secure measures have meant lots of changes in veterinary…
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June 4th 2021

Building the Client Relationship of the Future

Managing relationships with clients can, at times, be difficult. When a complaint arises, it may be difficult to see the wood through the trees and become overwhelming when dealing with the situation. Given the additional…
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April 14th 2021

Industry Insight and Lessons Learned

It’s crucial to understand that COVID-19 restrictions continue to exacerbate complaint situations but are rarely the cause of the complaint. As outlined in the recent Quarterly Update from Nockolds Resolution: 'The lockdown restrictions imposed by…
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