A New Training and Consultancy Service

In addition delivering complaint mediation in both human healthcare and veterinary practice, Nockolds Resolution continues to re-invest the insight from complaint mediation in accessible and practical professional training. 

Providing professionals with the tools they need to overcome disputes, the organisation offers tailored training programmes which centre around a series of mediation techniques which have been proven to effectively resolve complaints. 

As well as protecting reputations and bringing greater efficiencies to complaint resolution processes, mediation is a strategy which is proven to drive continuous business improvement. Specifically, the collaborative nature of the technique has previously helped professionals to identify areas and procedures which require refinement when talking through the experiences of a complainant.

Available to private and public organisations, the training programmes and techniques which are covered can also be integrated into existing processes. 

If you are interested in finding out more about this training and consultancy service, please do not hesitate to get in touch. A member of the Nockolds team will be delighted to discuss ways that you and your organisation can benefit from the complaint resolution strategies and techniques we provide.