July 9th 2020

BVA and BVBA Publish Post-Lockdown Advice

The British Veterinary Association (BVA) and British Veterinary Behaviour Association (BVBA) have jointly produces guidance for animal owners as we move out of lockdown. 

Many pet owners and their pets have enjoyed more time together during lockdown. With restrictions easing, many of us are looking for guidance on how we can help our animals (as well as ourselves) re-adjust to the easing of restrictions and spending less time at home. This can produce a number of challenges for our pets. 

Owners may feel they and their pets need support and wish to discuss any concerns with their veterinary practice. This useful guide provides some practical and insightful information which may help.

Read the guidance here: BSAVA and BCBA behavioural advice for pet owners and veterinary professionals

Please also visit the BVA website which provides a host of useful information on pet health, what you need to be aware of when contacting your vet and when your animal needs treatment.

June 4th 2021

Face Coverings and Visiting Your Vet

As the United Kingdom begins to move out of lockdown and businesses once again welcome people through their doors, we examine what our new normal is. COVID-secure measures have meant lots of changes in veterinary…
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June 4th 2021

Building the Client Relationship of the Future

Managing relationships with clients can, at times, be difficult. When a complaint arises, it may be difficult to see the wood through the trees and become overwhelming when dealing with the situation. Given the additional…
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April 14th 2021

Industry Insight and Lessons Learned

It’s crucial to understand that COVID-19 restrictions continue to exacerbate complaint situations but are rarely the cause of the complaint. As outlined in the recent Quarterly Update from Nockolds Resolution: 'The lockdown restrictions imposed by…
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