In the News: CAM Conversation with Staci Baldwin About Communication Skills Before, During and After a Veterinary Consultation

As the United Kingdom begins to move out of lockdown and businesses once again welcome people through their doors, we examine what our new normal is. COVID-secure measures have meant lots of changes in veterinary…

Managing relationships with clients can, at times, be difficult. When a complaint arises, it may be difficult to see the wood through the trees and become overwhelming when dealing with the situation. Given the additional…

It’s crucial to understand that COVID-19 restrictions continue to exacerbate complaint situations but are rarely the cause of the complaint. As outlined in the recent Quarterly Update from Nockolds Resolution: 'The lockdown restrictions imposed by…