July 10th 2018

Why Choose Mediation?

Are you unable to resolve a dispute and considering taking the case to court?

In court you hand over the decision making to the judge, whose role is to rule in matters of the law. In mediation, the role of the mediator is to work with both parties to reach a fair resolution both parties find agreeable. During this process, both parties actively contribute to proposals for resolution; very different from court proceedings. 

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June 4th 2021

Face Coverings and Visiting Your Vet

As the United Kingdom begins to move out of lockdown and businesses once again welcome people through their doors, we examine what our new normal is. COVID-secure measures have meant lots of changes in veterinary…
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June 4th 2021

Building the Client Relationship of the Future

Managing relationships with clients can, at times, be difficult. When a complaint arises, it may be difficult to see the wood through the trees and become overwhelming when dealing with the situation. Given the additional…
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April 14th 2021

Industry Insight and Lessons Learned

It’s crucial to understand that COVID-19 restrictions continue to exacerbate complaint situations but are rarely the cause of the complaint. As outlined in the recent Quarterly Update from Nockolds Resolution: 'The lockdown restrictions imposed by…
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