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Do I need insurance?
After a surge in purchased and adopted pets during the COVID-19 lockdown, many people are asking themselves the question: ‘do I need pet insurance?’.
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June 4th 2021
Face Coverings and Visiting Your Vet
As the United Kingdom begins to move out of lockdown and businesses once again welcome people through their doors, we examine what our new normal is. COVID-secure measures have meant lots of changes in veterinary…READ MORE -
June 4th 2021
Building the Client Relationship of the Future
Managing relationships with clients can, at times, be difficult. When a complaint arises, it may be difficult to see the wood through the trees and become overwhelming when dealing with the situation. Given the additional…READ MORE -
April 14th 2021
Industry Insight and Lessons Learned
It’s crucial to understand that COVID-19 restrictions continue to exacerbate complaint situations but are rarely the cause of the complaint. As outlined in the recent Quarterly Update from Nockolds Resolution: 'The lockdown restrictions imposed by…READ MORE -
April 14th 2021
A New Training and Consultancy Service
In addition delivering complaint mediation in both human healthcare and veterinary practice, Nockolds Resolution continues to re-invest the insight from complaint mediation in accessible and practical professional training. Providing professionals with the tools they need…READ MORE -
April 1st 2021
From a Complaint to the Improvement of Communication
As the government announces its path out of lockdown, it is important to understand what to expect when visiting your vets. More so than a straight change back to how things were, it is expected…READ MORE -
April 1st 2021
Moving Out of Lockdown: What to Expect When Visiting Your Vet
As the government announces its path out of lockdown, it is important to understand what to expect when visiting your vets. More so than a straight change back to how things were, it is expected…READ MORE -
April 1st 2021
Mind Matters Initiative: New Campfire Chats
In today’s blog post we cover the latest campaign from the Mind Matters Initiative (MMI) which is launching its new ‘campfire chats’ on issues affecting the veterinary profession.READ MORE -
March 1st 2021
How Can I Trust a Consultation If I Cannot Attend?
At the VCMS we have recently been receiving reports from both practices and owners as to an increase in worry around consultations where the owner cannot be present.READ MORE -
March 1st 2021
Euthanasia Without Being Present – How Can I Find Closure?
At the VCMS we have recently been receiving reports from both practices and owners as to an increase in worry around consultations where the owner cannot be present.READ MORE -
February 4th 2021
Dispute. Mediation. Resolution. Unlocking Complaints to Find a Solution
At the heart of the VCMS’ service is our commitment to members of the public and the profession to find a solution that is beneficial to both parties. Our independent service remains impartial and understanding…READ MORE -
February 4th 2021
Visiting Your Vet During COVID-19: What to Expect
The coronavirus pandemic continues to bring changes to our lives both personally and professionally. Whilst the disruption felt at the start of the pandemic may not be as stark, it goes without saying that both…READ MORE -
January 1st 2021
Viewing Complaints as a Positive Not a Negative
The new year is here and with it the chance for change. New Year’s resolutions are a tradition that many across the world seek to implement at this time of year and make positive changes…READ MORE -
January 1st 2021
Pet-Positive New Year’s Resolutions
2021 is here and with it the chance to implement new positive behaviours. Indeed, new year’s resolutions are said to date back over 4,000 years to ancient Babylon, where the Babylonians are thought to be…READ MORE -
December 23rd 2020
From Jennie Jones, VCMS
For many this year, Christmas will be a time (whether we like it or not) for a well-earned rest after a tumultuous period in all our lives.READ MORE -
December 21st 2020
Guidance on Pet Travel to Europe After Brexit
On 1 January 2021 the rules that affect the transport of cats, dogs and ferrets between Britain, the EU and Northern Ireland will change. In today’s blog, we will focus on these changes and what…READ MORE -
December 16th 2020
Firework Safety and Your Pets
On 1 January 2021 the rules that affect the transport of cats, dogs and ferrets between Britain, the EU and Northern Ireland will change. In today’s blog, we will focus on these changes and what…READ MORE -
November 30th 2020
Vets and Wellbeing: Avoiding Burnout
According to a recent survey by the British Veterinary Association (BVA), three-quarters of vets are concerned about the profession’s levels of stress and burnout as a direct result of COVID-19.READ MORE -
November 30th 2020
Coronavirus Resources for Vets
The ongoing coronavirus pandemic has led to a drastic reshuffling of our lives. From day-to-day interactions to work, many of us are directly affected by our current situation. With guidelines regularly updated by the BVA…READ MORE -
November 16th 2020
In the News: CAM Conversation with Staci Baldwin About Communication Skills Before, During and After a Veterinary Consultation
Staci Baldwin, Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about the importance of communication when consulting with your vet.READ MORE -
October 21st 2020
RCVS Updates and Extends Temporary Remote Prescribing Guidance
The Royal College of Veterinary Surgeons (RCVS) recently wrote to all veterinary surgeons and veterinary nurses about extending its temporary guidance that allows veterinary surgeons to prescribe prescription-only veterinary medicines (POM-Vs) remotely until the end…READ MORE