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Do I need insurance?
After a surge in purchased and adopted pets during the COVID-19 lockdown, many people are asking themselves the question: ‘do I need pet insurance?’.
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August 21st 2018
We Have Done All We Can to Resolve this Complaint - What More Can Mediation Achieve?
The following complaint came to the VCMS at a point where both the owner and practice had tried hard to resolve their differences but had become entrenched.READ MORE -
July 10th 2018
Why Choose Mediation?
Are you unable to resolve a dispute and considering taking the case to court?READ MORE -
June 4th 2018
Uncovering the Underlying Root of a Complaint
Are you unable to resolve a dispute and considering taking the case to court?READ MORE -
October 17th 2017
How Does the VCMS Benefit Practices?
The VCMS is an independent mediation services funded by the RCVS to help resolve complaints by animal owners regarding a veterinary practice.READ MORE -
July 21st 2017
Taking Your Pup on Holiday: The Rise in Pet Passports
The British have enjoyed the reputation of being a nation of pet lovers for many years now, with more than half of British households having at least one pet. Unsurprisingly, the most popular pets are…READ MORE -
February 2nd 2017
A Day in the Life of a VCMS Resolution Manager
Welcome to the world of the Veterinary Client Mediation Service’s (VCMS) Resolution Managers. We are a small team with career backgrounds in veterinary nursing, mediation and emergency veterinary care, attracted to this role by our…READ MORE -
February 2nd 2017
What Does Mediation Mean? Is it Compromise and Forgoing My Outstanding Fees?
Complaints can often be received by a practice when reminders are sent for outstanding payments and bills. This is common in many professions. It may appear as though a client has not raised any concern…READ MORE -
February 2nd 2017
What Does Mediation Involve?
Each complaint or dispute is unique; the circumstances and the individual involved means that each mediation requires different levels of input. While ADR does involve a need to be proportionate, the Veterinary Client Mediation Service…READ MORE -
November 23rd 2016
Using Mediation to Resolve Disputes
The Chinese philosopher, Confucius, (551-479 BCE) established that it is best to resolve disputes through mutual agreement rather than coercion. In China and parts of Asia, modern businesses strongly favour mediation over litigation. People throughout…READ MORE -
October 7th 2016
Successful Launch and First Week at VCMS
Well, here we are at the end of the first week of the VCMS. The complaint mediation service for vets and animal owners launched on Monday 3 October. Looking back on our first week, we…READ MORE -
October 3rd 2016
New Alternative Dispute Resolution Trial Launched as Veterinary Client Mediation Service (VCMS)
On Monday 3 October 2016 a new alternative dispute resolution (ADR) trial, known as the Veterinary Client Mediation Service (VCMS) will be launched on a nine-month basis.READ MORE -
June 3rd 2016
Nockolds Solicitors Appointed Chosen Suppliers by the Royal College of Veterinary Surgeons for their Mediation Service
Nockolds Solicitors is delighted to receive the decision from the Royal College of Veterinary Surgeons (RCVS) that from 3 October 2016, they will be providing the mediation service for practitioners and members of the public…READ MORE